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Black African Organics FAQs
SHOPPING INFORMATION
Welcome to the Black African Organics FAQs. You do not need to register to order from our shop. To order, go to www.blackafrican.co.za, select your products and click “Add to Cart“.
Once you have added all your products to the cart, click “Cart” in the menu at the top.
Then click “Proceed to Checkout“ and complete your details. Finally, click “Place Order“.
Once you have placed an order, you cannot edit it on the website. However, you can contact our Head Office at the details below to make changes to your order (if it hasn’t already been shipped).
Telephone: 011 568 5115
Email: [email protected]
WhatsApp: 063 271 7519
Our Office Hours
Monday – Friday 8:00am – 5pm
Saturday – 9:00am – 2pm
Sunday & Public holidays – closed
To pay for your order, you can choose an instant payment via ‘PayFast’ with your debit or credit card. Alternatively, you can pay via EFT or directly at the bank, using your ORDER number as a reference. You can also pay by Ewallet (0632717519). Remember to send us proof of payment (POP). Once we receive payment, we will process your order.
Delivery times depend on your area. Gauteng takes approximately three working days after we dispatch your order. Other provinces take approximately five working days after dispatch. Processing of orders takes anywhere from 24 -72 hours, depending on the volume of orders.
Has your estimated delivery time passed without your order arriving? First, visit the tracking website we provided and check the status of the order. If it shows that your order was delivered, please check with your neighbours. Also check with reception or building management (if it’s at work) and security (if it’s your complex). One of them may have received the package on your behalf.
If you have already taken the above steps and still cannot find your package, please contact us on +27 11 568 5115
Please note: There may be shipping delays for remote areas.
Once we receive payment, we will process and dispatch your order. Then we will email you the tracking details. Please note that you cannot track the order directly on our website. Instead, use the link in the email to track your parcel. Our delivery information page has more detail.
No. At the moment we ship in SA only.
We have worked very hard to get you the best possible shipping rate. Once you enter your physical address, the website calculates shipping automatically based on your area. We deliver door to door, so you don’t have the hassle of collecting yourself.
All our functional ingredients are sourced ethically, with no animal testing involved.
Formulations that contain water also contain preservatives. Preservatives prevent microbial contamination of the product. We formulate these products with microbiological and toxicological input. At Black African Organics, we use the safest organic preservatives.
We formulate our products with no parabens.
We absolutely share your excitement, and we always strive to get your products to you as quickly as possible. You may collect from Imvelo Herbal Wellness, 136 10th Road, Kew, Johannesburg (weekdays 8am to 5pm, Saturday 9am to 2pm). However, please first confirm that we have not already dispatched your order.
Visit www.blackafrican.co.za and click on ‘reseller’ in the top menu. Then capture your details and place an order. You can also go straight to the reseller application.
Your child should be at least 3 years of age + before using BAO products
Absolutely. Our products are suitable for men of all ages. So indulge in the face, hair & body care products of your choice.
We do not have products that change the texture of your hair.
Healthy hair growth starts with well-conditioned hair. That is why each of our products contains shea butter to keep hair hydrated and moisturised.
A woman’s edges are very delicate. So make sure you’re not straining the hair by pulling it up in a tight bun or with excessive braiding. The American Academy of Dermatology explains how hairstyles that pull can damage hair. We have an amazing product called the Jamaican Black Castor Oil that helps promote hair growth.
We do not offer free samples.
You can reset your password via email. When logged out:
Go to https://www.blackafrican.co.za/my-account
Enter the email address you use for Black African Organics and click Reset.
Check your email for the Password Reset link. Click it, and you will go to a page where you can enter your new password (enter twice to confirm).
Please email your proposal or media kit to [email protected]. If your question is not covered in these Black African Organics FAQs, you are also welcome to email us.