This page sets out our delivery information in plain language: what delivery costs, how long it takes, and what to do if something goes wrong. If you still have questions after reading it, simply email us and we will help.

Black African Organics understands that you are eagerly awaiting the delivery of your order, and we therefore aim to process orders within 24 hours of receiving payment.

Orders received on a Saturday and Sunday will be processed on Monday.

Delivery Costs

Gauteng door-to-door delivery R 115.00 incl. vat.

National door-to-door delivery R 115.00 incl. vat.

Delivery Times

Delivery within 3 to 7 working days. Working days are defined as Monday to Friday, excluding public holidays.

The shipping period starts once payment has been authorized. However, receipt of payment can vary depending on how you pay.

  • Credit cards: We dispatch the order once the bank provides an authorization code.
  • Cash deposits and internet transfers: We dispatch the order once the funds reflect in the bank account.
  • eWallet deposits: We dispatch the order once the funds have cleared.

No deliveries will be sent to postal addresses or via the post office.

Can I change my delivery address?

Once we have dispatched your order, a change in delivery address is not possible. So please check your address carefully before you pay.

Will I have to sign for my delivery?

You will need to sign for the delivery. If you are not able to personally sign for the delivery, you can make a note of who will sign for it when placing your order.

What do I do if products are missing from my order?

If you received an incomplete delivery, please contact Black African Organics on [email protected] . Please include your order number.

What do I do if I would like to track my order?

Once we have dispatched your order, you will receive an email with all the tracking details. If you have any questions, contact Black African Organics on [email protected]

More delivery information

For more detail, see our shipping details. In addition, our returns and refunds policy explains what happens if you need to send something back. You can also find quick answers in our FAQs.