Black African Organics Returns and Refunds Policy

This returns and refunds policy explains, in plain language, how to send a product back to Black African Organics. It covers the steps to follow, where to post your parcel and the rules that apply. Please read it in full before you send a return.

I tried it; I didn’t like it, now what?

Black African Organics understands that sometimes it is just not going to work and that is OK, no hard feelings. We offer refunds for 30 days from the date of purchase, as displayed on the original invoice. You read that right; you have 30 days to apply for a return. However, there are a few terms and conditions to take note of, so please read below.

The Process

  1. Complete and submit the return form.
  2. Package the product securely to ensure the product does not break in transit.
  3. The product you wish to return should be in the original bottle. It should not be less than 50% full and should not be past the expiry date. Also, please send the invoice with the product you wish to return.
  4. Ensure that the package has the correct address details and is clearly marked with the following: Black African Organics – RETURN.
  5. Arrange with your courier to collect the package and bon voyage!
  6. Once we have processed the return, we will notify you via email of the outcome. If we accept the return, we will credit it to the original method of payment.

Return Address

Attention: Black African Organics – RETURN
136 10th Road
Kew
Johannesburg, South Africa
2090

The Rules of our returns and refunds policy

  1. Black African Organics packaging is glass or plastic. So, if we receive the return and find it broken inside, Black African Organics cannot be held liable and we cannot process the return.
  2. If we receive a product that is less than 50% full, not in the original bottle or expired, we cannot process the return.
  3. All refunds require you to send the invoice back with the product; unfortunately, we cannot process a return without this.
  4. Black African Organics cannot be held liable for returns sent to the incorrect address.
  5. The shipping costs for the return will be for your account.
  6. In addition, we will not refund the original shipping costs.
  7. Please allow up to 5 working days to process the return.
  8. Finally, we cannot process a credit to a payment method that is different to the original payment method.

For more on your rights when you buy goods, see the National Consumer Commission. If you have any questions about this returns and refunds policy, please contact our team.

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